Warranty Policies

Warranty Policies

Warranty Coverage

The Architiles Group may offer a contractual warranty against manufacturing defects for the products it sells, except for products that have their own manufacturer's technical support in the national territory and products sold as OpenBox, whose warranty will be limited to 90 (ninety) days.

Total Warranty Period

The total warranty period includes both the legal and contractual warranty.

Contractual Warranty Period

The contractual warranty period may vary depending on the product purchased. This period will be indicated on the purchase invoice and the product page on the Architiles Group website.

Product Analysis

Any product sent to the Architiles Group due to a defect will be subject to a mandatory technical analysis to verify the existence of defects and/or manufacturing defects.

Non-Defective Products

If no defects are found in the product, or if the defect was caused by misuse by the Customer and/or third parties, the Architiles Group reserves the right to return the product to the Customer, exempting itself from the obligation to exchange or refund the amounts paid, as well as the shipping costs generated by this return.

Customer Misuse

If it is determined that the product defect was caused by misuse by the Customer and/or third parties, the Architiles Group will prepare a statement of findings indicating the reasons for the loss of warranty for which the exchange, repair, and refund of the amounts paid for the product were not accepted. This statement will be sent to the Customer along with the returned product.

Warranty Claims

When the Customer invokes the product warranty, Compre a Jato reserves the right to keep the product for up to 30 days from the date of receipt and may: (i) repair the defect, or (ii) replace the product with another of the same kind, in perfect working condition, or, if not possible, replace it with another of a different kind, brand, or model, with the Customer paying the difference, or (iii) refund the amount paid by the Customer.

The warranty does not cover:

• Products not purchased from the Architiles Group website.

• Products outside the warranty period.

• Defects caused by improper handling, incorrect use, and/or incorrect installation.

• Installation costs.

• Product repair costs fixed by technical support.

• Recovery of any programs, data, files, and/or programs, applications, operating systems, or any other software, as the responsibility for backing up is solely the Customer's.

• Defects caused by failures or errors during or after firmware updates.

• Malfunctions caused by software or driver configuration failures.

• Repair or replacement of parts due to natural wear and tear or periodic replacement during the product's life, such as power adapters, electrical cables, laser heads of CD players, accessories, protective glass, internal fuses, internal or external batteries, tapes, cartridges, etc.

• Improper use, imprudence, negligence, or force majeure or fortuitous events, and exclusive fault of the Customer or third parties.  

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• Battery chargers, remote controls, as well as any type of external transformers or voltage stabilizers and other accessories external to the product.

• Return of products due to incompatibility between physical components (hardware), operating systems or other software, as the choice of the appropriate product is the sole responsibility of the Customer. Remember that technical information is available from manufacturers on their official website, as well as on the product page on the Architiles Group website.  

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• The Architiles Group is not responsible for damages caused by third parties, due to issues or elements beyond its reach, control, and/or interference of the parties.

Loss of Warranty

The occurrence of any of the situations described below will result in the loss of the product's warranty:

• Removal or violation of Architiles Group and/or manufacturer warranty or identification seals.

• Violation, modification, exchange of components, adjustments, repairs made by unauthorized persons.

• Services performed directly by the Customer without the prior consent of the Architiles Group and/or the manufacturer that cause damage to the product.

• Improper handling, contrary to the manual.

• Use of accessories, components or systems that are not original or not recommended and/or not approved by the manufacturer.

• Improper transportation of the product by the Customer that exposes it to vibrations, falls, humidity, excessive heat or excessive weight on the product or packaging, among others.

• Physical damage (dents, scratches, handwritten marks, disfigurement, components burned by electric shock or excessive voltage, damage resulting from excessive exposure to heat, fire, humidity, cracked or chipped processors and motherboards, bent or broken pins and sockets, etc.).

• Damage caused by viruses, malware, spyware, malicious programs, etc.

• Any other damage that is not classified as a manufacturing defect or defect.

Technical Assistance

In cases where the Architiles Group indicates authorized technical assistance for repair/repair, the Customer must claim the warranty with the manufacturer itself, aiming for speed and efficiency in service, as the Architiles Group does not have authorization to handle and repair certain products. In these cases, the Customer should also read the manufacturer's policies.

The product must be sent to the authorized technical assistance, accompanied by the purchase invoice, preferably in the original packaging, or, if impossible, in adequate packaging to protect the product, along with all accessories (cables, manuals, CDs, etc.) that accompany the product.

Shipping Authorization

The shipping authorization is sent to the Customer's registered email and is valid for 7 (seven) calendar days, a non-renewable period. If the product is not shipped within this period, the Customer must contact the Architiles Group to verify the feasibility of issuing a new code.

The issuance of a second shipping authorization is not an obligation of this company, but rather a mere courtesy.

If the product is not shipped within the period indicated above using the code issued by this company or, in the case of scheduled collection, if the Customer does not make the product available to the carrier on the agreed date, time, and location, the Customer may ship the product(s) via the Post Office within 14 (fourteen) calendar days from the day after the end of the previous period, bearing the shipping costs.

The costs related to the shipping referred to in item b above will be fully reimbursed to the Customer when it is verified that the requirements present in this document and/or stipulated in applicable legislation are duly fulfilled.

After the 14 (fourteen) days referred to in item b above without the Customer having sent the product(s) to the company, the Customer will still have 7 (seven) days to post and send them to the Architiles Group, but must bear all shipping costs.

In the situation described in the item above, the shipping costs will not be reimbursed by the Architiles Group, so they must be paid entirely by the Customer.

In some specific situations, the Architiles Group may, instead of issuing the reverse shipping code, collect the product(s) through a carrier company; in these cases, the Customer must inform, in addition to the address where the product(s) will be collected.

All the provisions described in items a and b will apply to returns by carrier.

Shipping of Products by Legal Entities

If the Customer is a legal entity (CNPJ), they must issue a return invoice (purchase withdrawal - 7-day period or product not in accordance with the order), containing the same data as the purchase invoice, values, quantities, etc.

The Legal Entity Customer exempt from issuing an invoice will attach a transport declaration to the product, which will contain:

• The same data as the purchase invoice, values, quantities, etc.

• The reason for the return. A copy of the purchase invoice must also be sent along with the declaration.

The Customer must send the product to the address below, following the shipping instructions sent to the Customer via their registered email, informing the authorization protocol number.

In both cases, the products will only be considered received by the Architiles Group if all the above requirements are met, in accordance with current legislation. Otherwise, the Architiles Group reserves the right to return the product to the customer without any processing and without prior authorization from the customer.

If the Customer sends items or accessories to the Architiles Group that were not purchased from Architiles, the Customer will have 15 (fifteen) days, from the first contact made by the Architiles Group, to request the return of the incorrectly sent items, with the Customer being solely responsible for paying the shipping costs for sending and returning the item. After the deadline established, without any manifestation and proof of payment of the freight, the Architiles Group will be able to discard these items, without any compensation being due by the Architiles Group, regardless of the title.

Data Backup

It is the Customer's sole responsibility to make backup copies of any programs, data, and/or relevant files before sending the product to the company. The Architiles Group will not be responsible for the loss of any data, files, and/or programs that may exist in the product sent for repair.